Room/hotel was SUPER clean! Staff was fantastic. Offered transportation to the downtown area. Perfect winter get away!! So much to do in the area even though it is not in season

This place is really nice! The pool area is gorgeous! Its right when you walk in with glass windows all the way around and a big fireplace in the lobby. There were lots of tables and chairs to sit at while watching the kids swim and they also have a nice sized hot tub. There's a small game room downstairs that had a bunch of claw machines and arcade games. Rooms were clean and cozy. Our room had a balcony that looked out into the bay with tons of ducks. It was January so we couldnt use the beach but it would be amazing to go back in the summer and enjoy it! The hotel is right on the main road and close to tons of cool restaurants and shopping. Oh and Bayshore Resort was significantly cheaper than other hotels near by!

My family of 4 and our small dog were unfortunately trapped in traverse city and miles away from home until Monday morning. After finding a place to stay we learned we couldn't have our small dog per the website. So we contacted a friend of our family and decided to take her over there to play with our friends cats for the night. My husband and I came in to pay for the room and as soon as we walked up to the counter a lady reluctantly walked up to the counter and told us we didn't have a reservation. My husband started looking through his phone for the confirmation and she said "oh you ordered through EXPEDIA" We both said yes and she went about the paperwork and had him sign. I wrote down the make and model and started to read the rest of what she handed me and she hurried and said that was fine enough for what I wrote and took it back white quickly. Odd. As soon as we got the keys, the whole time silence no small talk expect for telling her that we were tired from driving and can't wait to settle. We walked back out to the car grabbed each of our 4 book bags and a pillow and blankets along with our 2 kids. We walked to the same level room as the front counter and dropped our things off (roughly 5 minutes to just peak at the room and the balcony view) then we were walking to the car while I was on the phone with my mom talking about my small dog and what care she needed when I took her to the family friends house. I had an air pod in my ear and couldn't hear the lady apparently call to me as I walked by. My kids did however and tapped me when I turned around my husband took the kids to car and I walked to her to ask what she needed. Although I don't get out but 2 words when she angrily asked if I had a dog in my car. I said kind of confused why she would even ask about my car but I figured she was just worried I might bring her in. So I said "yes, I am going.." then she literally snapped and said "Don't look at me up and down I asked you a question!" That stopped me in my tracks and I started to shake I said "excuse you, where do you get off.." then absolutely out of nowhere "well then your gonna have to leave if you have a small dog in your car!" I was completely confused and asked if she was kidding for this to be a joke. She smirked a little and then hurried to get behind the counter with don't other guy waiting on the background not attending to the situation. She yelled "no your not gonna leave??? I'm calling the cops then" so I ran to grab my husband and said get all our stuff out of here we won't stay here with this crazy lady. I couldn't even have a moment to tell her I was on the phone with my mother about my dog. As soon as I packed my stuff up quickly from the room which took all of 1 minute roughly as soon as I walked out I said some choice words with her making a huge deal and mockery out of me leaving my dog in the car for hours on end to the police let alone my kids in the car with my dog! I had no idea that bayshore was into taking the payment and harassing the customers and then screaming at them the cops are on their side and I had no chance to explain my situation within the less than 10 minutes this took place. I will never recommend this place for the actions of the front desk worker. I have a pretty severe condition which allows me to have a pet around me at all times. I don't want to get to into personal details but if she had any calm to her I would have immediately explained to her that during her whole rant of me being a bad mother and laughing at me from behind the counter with her phone up to her ear while hiding in the clear view office with some guy pacing and not saying a word... I was taking control of my own situation in my own life and didnt need her help with my dog she never saw nor did she even ask about. I was shaking and mad and hurt and told my mother that never mind we won't be bringing my dog out and we were going to find another hotel in another town. Never will I stay here and I will give the same review whenever given the opportunity.

Absolutely loved this hotel. The off season pricing is great, the rooms were clean and up to date with modern features like flat tvs, comfortable beds, etc while not keeping the at-home feeling in the decor. Reminded me of vacations as a kid where hotels felt more welcoming as opposed to hotels of today that are sterile and depressing. Will absolutely come here again. The front desk staff and the shuttle driver were also so very nice, professional, and seemed like they actually enjoyed being there. Thanks for a great stay!

This is a very nice hotel with excellent amenities. The rooms are clean and spacious. The continental breakfast is good and satisfying. The staff are very friendly and professional. Definitely recommend this hotel to anyone visiting or needing a place to stay while in town.

I've been in Traverse City for a long I'd never stayed here before but always seen it. Booked a jacuzzi room for me and my wife because thats what she wanted. We got there and was amazed. The staff was amazing to us. A special shout out to Jonathan who was absolutely amazing and upgraded our Jacuzzi room to a Jacuzzi suite, which made our special day, that much more special.

We expected more for $350. The king spa room is spacious and quiet. The hotel room was clean and the pool and hot tub were nice. We did enjoy the private balcony overlooking the bay. Unfortunately, breakfast was horrible. They had slimy scrambled eggs, some mini omelettes and gross sausage links. I wish they had more options; some potatoes would’ve been nice. Very disappointing for the price we paid.