Great location with adequate parking. Rooms by design are smaller than other hotels in IHG brand. This was first time stay for us. Fresh brewed coffee available 24/7 so no machine in room. Hotel was clean and staff friendly and helpful.

Clean, well-run hotel on the main strip by the Bay. If you're looking for luxury, this isn't the hotel. If you're looking for a great hotel with clean, quiet rooms with comfortable beds, black-out drapes at an affordable price, this is the one. The rooms do not have microwave or coffeemaker. They do have a small refrigerator. The lobby has 24 hour coffee machine and shared microwave. This was perfect for a work trip. I've been back twice and will probably come again.

Unfortunately, it was a quick stay. There was ample parking in the parking lot. The entire facility was clean. It was in a great location. The views of the lake were beautiful. The staff was very friendly and accommodating. The beds were comfortable. It was in a very safe location. There was easy access to restaurants and entertainment.

Best stay I've had than any Illinois hotel . Extremely quiet, friendly staff, auto complimentary premium coffee and tea station with extras. Clean vinyl/gym style floor no dirty carpets. No microwave small freezer not working well though. Ice machine main floor. Parking slightly cramped on weekends. 1 way out exit. Usb charging ports all over convenient.

When I originally booked my room, I was unaware that there was a whole hockey team staying valentine weekend, so my first night, which was FEB 13, 2026, was very unenjoyable. The guests above my room were very loud and rude. Banging on floor all hours of the night, even waking me up at 2:30 and 4:00 in the morning by the sounds of them, what I am assuming was wrestling considering it sounded as if someone was being tossed around. I addressed the lady at the guest desk next morning which was FEB 14,2026 and that is when I was told about the YOUTH hockey team. I was not compensated or anything due to the lack of communication when I checked in. It would have been nice to be aware that the whole building was going to be full of loud and rude children who like to bang on floor all hours of the night, at least I could have got a refund through my app and went elsewhere. I was told I could get points towards a room but was never given information to where I would go to get that started. The Manager did in fact change my room to the top floor for my second night, which was more relaxing then the first night.

Update 2/15, to respond from their response??? Unacceptable Response? Why are Customers Informing You If the HVAC Issues? Do You Ever Inspect The Work(Or Lack of Work) If Your Employees??? Patrick Response?? Newer hotel. This my second stay on this location. Both visits, filters on HVAC unit NOT CLEANED. If you have never checked these I RECOMMEND YOU DO. Your breathing in someone ( multiple someone's) else's hair, smell, dust, gross? Room did not have HVAC on, so it was chili in room. Usually with non low budget hotels, they have HVAC on and usually mints on our pillows. FYI take pictures upon arrival to room. Both visits there was disgusting stains "UNADDRESSED, UNKNOWN" to staff. Not getting charged their incidental fee for lack of inspection by staff. This will be OUR last choice visit in TVCA for now on.

bed was super comfy, products provided were nice, bathroom was cool, everything was clean and stocked. perfect location we had no problem getting affordable ubers to downtown. very satisfied!!! will stay again

The simplicity of the room with no carpet, no coffee service or closet. The room was clean, the heating quiet and the lighting perfect. The only thing was that the lights in the bathroom were on one switch and it was so bright! Separate switches so that a soft light for night use. Enjoyed the 24 /7 coffee and water service in the main lobby. We will stay in another if it is available in the city we are staying.

Nice hotel, good value for the price. It’s a convenient location and check in was very friendly and fast. My favorite part was the coffee in the lobby, that machine is magical. The complimentary breakfast had a nice variety. The only thing I didn’t love were the strong artificial scents in the lobby and hallway.

New hotel so very clean and contemporary. The room has everything you need though it's more compact than IHG holiday inn Express rooms are. Hot Breakfast was nice. We had a small view of the lake across the street so also nice. I would stay again.