This spot was clean and in a good location. The price I paid through AAA was very reasonable. It would have been even better if the one treadmill in the fitness room was working and there were some utensils and other accessories in the room, which would have made using the microwave more likely. It was nice to have a fridge, microwave and kettle in the room.

As a business consultant for many years, I traveled weekly and have stayed in countless hotels. This was a family trip. We rented two rooms, and I was a bit apprehensive about the “no staff” model — but it worked out well. There’s some fine-tuning still to be done, but overall the experience was smooth. The facility and accommodations were top notch. The rooms were very clean, thoughtfully designed, with nice furnishings, a great bed, and quality linens. The hotel sits on a major road, and we were close to it, yet there was no road noise and no noise from neighboring rooms. I would highly recommend The Vic. We’re returning next week, and I’m looking forward to it. There are other Kasa properties in Traverse City, and I’m eager to try those as well

We intended on a 7 day 6 night trip but the water pump on my truck went out and the shop recommended by tge6 dealership couldn't get me in until the following Monday and they extended our stay for two more nights for the same reservation rate. Tesa is the most gracious host. She brought a bottle of wine and a hand written card after my wife's retirement was the reason for our visit. She offered to help us get settled since I have so much equipment to support my breathing problems. Two electric plug blocks were also provided with USB A and USB C ports. Laundry is included as we're detergent, fabric softener and sheets. There were dog treats at tge desk and poo bags too. Please clean up after your pet. Someone kept forgetting. The outdoor lounge area was great for my service dog to relax. Not a room with a view but everything you need with grace and not $150/night. Smart TV is great as I could cast from my phone with SMARTVIEW. There are bicycles to use too and a nicely appointed lounge area. Close enough to crazy town traffic if you want it. It's in a perfect location. If you take 8th street to the lake you'll find a beautiful park.

We had a good stay. The concept is kind of strange with no one at the desk. There was no extra toilet paper in the room and we ran out. No one at the desk to ask. I gave it four stars because the price is right and it was clean. The lobby is gorgeous and we even got some nice family pictures inside. Love the idea of the games. I think if there was front desk staff and coffee available it would go a long way. Also, the shower was absolutely lovely. And the beds were comfy! Other suggestions i like to make: 1.) place a pen in the rooms 2.) put a dark face cloth in the rooms for makeup removal

I had an outstanding stay at The Vic! Arrival experience was smooth and seamless and the amenities in the Hotel and room were premium. I don't typically drink coffee in hotel rooms, but the electric tea kettle and steeped coffee pulled me in and it was delicious! The location is absolutely perfect. You are right off of the beach and only a few minutes from downtown, giving you the best of both worlds. The furnishings in this newly renovated property are upscale and very well thought out. It is a beautiful property that I would recommend to anyone when travelling to Traverse City.

We thoroughly enjoyed our stay at Vic. We had brought our dog. The hotel was a block from the water, so it was very enjoyable to walk our dog! I'm very particular about pillows...the pillows were fluffy and easy to change shapes to mold my head for a great sleep There was someone at the front desk that was very courteous and helpful. We will definitely stay here again!

?I cannot thank Miranda at The Vic enough for turning a stressful situation around and allowing us to check in early. After a very rough few days and dealing with some significant issues at the Days Inn, I was finally able to get here with the help of a friend. What a world of difference! ?Finding a truly pet-friendly place that is actually nice and understanding can be a challenge, but so far this stay has been a breath of fresh air. Miranda was incredibly warm and welcoming from the moment we arrived, which helped me feel at ease immediately. ?My dogs have finally calmed down and are no longer constantly on guard like they were before. I even had to give Phoebe a shower, and she absolutely loved the blow-dryer! It’s such a relief to be in a space where we all feel safe and comfortable for the night. ?I’m hopeful that after tomorrow, I’ll have a more permanent spot for us, but for now, I am so grateful for the kindness and the quality of this stay. If you are traveling with pets in Traverse City, this is the place to be. ??

This is a tough one. My family of 4 stayed at The Vic in the off-season and it is worth noting that the price paid was seemingly well below market. So perhaps this is simply a case of getting what you pay for. The interior of the complex is beautiful on the surface. Modern and well appointed. Gorgeous lobby where a receptionist would sit if said receptionist existed. There's a nice stone fireplace void of fire with a TV mounted alongside playing "a fire" on a loop. A just metaphor for The Vic, actually. During our stay at The Vic there never seemed to be more than five other rooms rented. Unfortunately, we five or less were always clustered on top or besides each other. Sadly, I've never stayed anywhere with floors and walls so thin. While we were loading in our downstairs neighbor banged on the ceiling for the first time. Shortly after came the second and third times. I immediately contacted "the text" which is the sole means of communication and asked to be moved. We'd been in the room 30 mins. The downstairs neighbor eventually came banging on our door. Multiple attempts were made via "the text" and they conveyed the seriousness of the situation. I eventually met with the upset neighbor and due to our having a special needs son who was making the noise he said he would try to ignore it. We walked on eggshells for 24hrs. Eventually we did get a response from "the text", about 20 hours after me initially reaching out. They told me and my family not to worry about the trouble neighbor because he's "leaving today". Essentially the waited out our complaint. Nevermind the disruption our downstairs neighbor was experiencing. So yeah, The Vic is cheap. Keep your expectations as low as the price. The service once checked in essentially doesn't exist. There is no staff onsite with the exception of an occasion cleaning crew who are unable to assist with anything.

Best deal in TC! A seemingly brand-new hotel, The Vic was very clean with modern decor. Self Check-in was a breeze. Rooms are spacious (we had the King Suite) and the bed is to die for! We will definitely book here again (or maybe splurge for the Kasa Boardwalk downtown. We did some recon on that while there and it looked Amazing! Right across the street from the Thirsty Fish and a block from Front st!)

All around great and distinctive service guest experience support and professional clean organized great home like BnB atmosphere would recommend and refer others gladly. Web and home page nice but would suggest a more user friendly navigation within the browser links and support and question topics. Having real person live support vs AI generated sometimes whenove agent not present was obvious. Having a live agent is always better PR and guest service support vitally important .otherwise great staff from Miranda building property manager to support guest services and maintenance and room detail all cordial and perfect with friendly quiet atmosphere !! Would gladly recommend and refer again to others! Wayne W. Traverse City former Seattle and Bellingham WA guest State of Michigan native resident !!