Close to everything, everyone you passed in the hallway greeted you, rooms were clean and quiet, ample towels in the bathroom, and plenty of food options! We left a toiletry bag behind and their online lost & found reporting system was awesome! We had all our stuff just a few days later (you pay for shipping but it was less to ship than pay for new of everything in the bag!). The water park area seemed clean and the chemical smell wasn't overwhelming the way some hotels can be. I rarely get in a hot tub at a hotel due to chemical imbalance but this one was nice & relaxing! We had a great time and would return!

We had such a fun time! Staff was absolutely amazing! Everyone so friendly and nice. Staff was constantly opening doors for us, asking us how’s it going, and answering our questions. There text and chat in the app is so convenient! I wanted to give Dawn a shout out! She was so welcoming and informative during check-in. Her kindness and helpfulness made for a smooth and fast check-in! Will definitely come again!

Thank you to everyone at Great Wolf Lodge for making my stay so memorable. I was in town for work and admittedly probably not the typical guest for the lodge, but every single staff member I interacted with was exceptionally kind, welcoming, and helpful. After being on the road for weeks traveling for work, it was honestly such a refreshing change from the standard hotel experience. From the moment I checked in, the front desk staff took the time to walk me through everything, answer my questions, and make me feel genuinely welcome. The breakfast staff were fantastic as well (and for anyone wondering, the breakfast is absolutely worth it. So much better than what I could have hoped for). What stood out most to me was that despite traveling alone for work, I was treated with the same care, patience, and consideration as a large family staying for a vacation. That level of hospitality really stuck with me. Even simple interactions with the water park staff, kitchen employees, and other team members throughout the property were consistently positive and pleasant. You all turned what could have been just another work trip hotel stay into something genuinely enjoyable and memorable. Thank you again for the hospitality and for creating such a welcoming atmosphere.

?????????? Wonderful Customer Service & Family Experience! Although this was not our first stay at Great Wolf Lodge Traverse City, we continue to return because our family truly enjoys it here. We are regular guests, and once again the staff showed us why we keep coming back. We did experience a small bedroom issue that affected the first two nights of our stay. However, as soon as I brought it to management’s attention, Justin went above and beyond to make things right. He immediately arranged for our room to be changed and even provided our family with a bonus bowling experience, which meant so much to us. Liam handled everything quickly and professionally, making the entire process smooth and stress-free. I also want to recognize Cindy and Melanie at the front desk — they were incredibly kind, welcoming, and helpful throughout our stay. Within moments of explaining the issue, the team took action and resolved everything with outstanding customer service. I truly cannot rave enough about Justin and Liam for their professionalism, care, and willingness to go the extra mile. We genuinely appreciate how the situation was handled and the extra effort to ensure our family still had a wonderful vacation. This level of service is exactly why we will continue to return!

I was prepared to loathe this place, but was pleasantly surprised by a relaxing midwinter break with the fam. We got a great deal on a wolf den room and read the fine print, so were ready for the parking charge. Liam, at check-in, was wonderfully welcoming and helped us get a softer wristband for our sensory sensitive kiddo. We arrived early to play at the water park (~1pm) and we got a text alert shortly after to let us know our room was ready. So grateful for the ability to retreat from the noise and we really enjoyed the wolf den layout for two bigs/two smalls. We brought our own snacks and got local takeout to save some $$$. There was some thumping and running sound from the floor above, but nothing wildly out of line for a kids' paradise. The "lazy" river was more like a mario kart track/frogger situation, but the vigilance of the lifeguards was very reassuring as I did my best to chase down my water puppies. I was seriously impressed by the professionalism of all the water park crew, especially how patiently they redirected any rowdy behaviour and ran frequent safety checks. Can't believe I'm saying this, but we'll be back! Pro tip: there was a retractable clothes line in our shower - very nice for hanging wet suits!

Would have been great if not for the cost. Way overpriced. We had gotten a gift card for Christmas, otherwise we would have never done it. One night (Saturday) with two wolf passes was $800. As others have stated, after you pay over $700 to stay one night, they charge $20 for parking. The waterpark is not bad but not huge. My kids (7 years) are probably aging out of it and were bored after an hour and a half. The MagiQuest was fun, bowling was fun. The arcade was expensive, it costs about $2 per play, but they were able to get decent prizes with their tickets. The wolf pass was probably worth it and it was nice for the kids to feel like they could do all the things that we might not always say yes to, so kind of like a “yes day”. We didn’t eat there, there are plenty of places nearby to get pizza or takeout. Service was fine, we had one exceptional encounter with a great employee in the shop. The room was fine, nothing great but nothing bad. Overall it was a good experience, just not worth the cost.

Absolutely amazing experience for our family vacation. The hospitality was second to none, any issues were addressed very quickly. Unfortunately, we ended up catching hand, foot, mouth disease the last night we were there. We have been battling an entire week, with in running through our family one by one. Not exactly the week we expected after taking a week off from our vacation. Bring hand sanitizer, water shoes and your own life jackets. And a little patience, I'd say half the parents don't watch their kids at all, so if you're on the last river with your toddler, expect to be getting elbowed by kids horsing around.

Our stay at Great Wolf Lodge Traverse City was a fantastic experience for families, especially if you have kids who love staying active and entertained. The indoor water park is the main attraction and easily keeps kids busy for hours with water slides, wave pools, splash zones, and interactive play structures designed for different age groups. Outside of the water park, there are plenty of activities like MagiQuest adventures, arcade games, crafts, and nightly events that make it feel like there’s always something going on. It’s nice not having to leave the resort to keep the kids engaged. What really stood out was how well the lodge balances fun for kids while still giving parents a chance to relax. There are comfortable seating areas throughout, and parents can enjoy access to a bar offering alcoholic beverages, making it easy to unwind while the kids enjoy the attractions. The atmosphere is family-friendly without feeling overwhelming, and staff do a great job keeping things organized and clean. Overall, it’s a great destination for a family getaway in Traverse City — a place where kids make memories and parents can still enjoy some downtime too.

Had a great time over winter break here with my family! Water park was fun and the rooms were clean and cozy! Staff was friendly and personable! I recommend especially if you have children. Food was a little higher priced than usual but that’s to be expected. They also had a variety of activities for children to do, including a story time with Santa! Quiet time was at 11pm and the entire hotel abided by that and things calmed down nicely! Over all a great trip & I will return as it was definitely geared towards families and creating memories! ?

Personally, we didn’t feel it was worth the price, especially considering how many great indoor waterparks Michigan has to offer. Paying extra for parking felt excessive, and the waterpark itself is fairly small. It was also extremely overcrowded during our visit. That said, the lifeguards did seem very well trained and excellent at what they do. On a positive note, the waterpark food options were surprisingly good. We tried the pizza and nachos and really enjoyed both. We also ate at the sit-down restaurant: lunch was a good experience, but dinner was disappointing due to very slow service and food that was just okay. Unfortunately, we also had a terrible experience the first night due to noise issues that lasted until after midnight. Even with two sound machines running in our room, it sounded like an airplane taking off repeatedly for hours. The front desk wasn’t very helpful, and while we typically don’t complain about noise, this was truly excessive.